Technical Support

If you’re hosting your own VLE our Technical Support service can underpin your in-house capabilities and provide specialist help when you need it. We offer annual support contracts or a one-time service for investigation and resolution of specific issues. Our services cover the VLE itself and the underlying systems that provide this including the web server and database.


Our technical support packages cover the following features:

  • VLE updates and upgrades
  • VLE plugin installation and support with non-standard plugins.
  • Support and guidance in investigating resolving issues in the VLE, authentication and enrolment systems.
  • General administration of your VLE
  • Support for issues with non-standard plugins.


Our annual technical support packages offer a range of services which you can choose to meet your requirements.